Sometimes we
look for the service engineer with low service charges and do not focus on the
cost of the parts he is charging for.
Everyone is
willing to minimize the expenses so to look at the low service charge is not a
bad habit. But one should never forget to focus on the cost of the spare parts
as well.
Lets take an
example. Suppose my RO Water Purifier has some technical problem. I called up 2
different service engineers. The visiting charges of one service engineer is
150/- and the another service engineer charges 350/-.
Most of the
customer will go for the service engineer who charges 150/-. Now the service
engineer visits and says that the Pump of RO is not working. He installs new
pump and charges 2800/- as the cost of the new pump. He also takes away the Old
Pump with him. Now there might be chances that the old pump was working
properly and there was some other minor issue. He has even taken the old pump
with him. Might be he would get that pump repaired and install it to other
customer's RO and charge 2800/- again from him.
I am not saying
that the engineer who charges high for services is always better. But the
customer should also focus for the other things apart from the service charge
only.
Below are some
basic tips:
·
Ask for the price list of all the Spare Parts
before the service engineer visits.
·
Confirm with the service engineer that he will
not take back the old parts with him.
·
Confirm for the warranty period after service is
done. So that if the same issue occurs again then you do not need to pay the
service charges.
·
Take feedback from other customers of the
servive engineer.
·
Take and Note down the Name, Address and Contact
number of Service Engineer.
·
Make sure that the service charges and the rates
of the Spare Parts are same for all his customers.
·
Always ask the company name, model number of the
spare part that is being changed.
For more details you can visit on http://ROService.co or call us on 09990256123
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